Frequently Asked Questions

Some Android devices optimize battery usage, and in doing so they restrict some app functions, such as notifications, Google Fit sync and Samsung Health sync, to save battery power. To make sure notifications, Google Fit sync and Samsung Health sync work in the Givhero app, please follow these steps:

Huawei

Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps. Turn on Givhero.

Motorola

Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Battery Optimization. Select All Apps from the dropdown menu. Tap Givhero, select Don't optimize.

OnePlus
  1. Go to Settings -> Advanced -> Recent App Management -> Normal Clear.
  2. Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Aggressive Dose. Disable it.
  3. Go to Settings -> Battery -> Battery Optimization. Tap the three dots in the top-right corner of the screen, and choose Advanced Optimization. Disable it.
Oppo
  1. Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps -> Givhero. Choose Protect.
  2. Go to Settings -> Apps -> Advanced -> Ignore Battery Optimizations -> Givhero. Choose Ignore.
  3. Go to Settings -> Notification Panel & Status Bar -> Notification -> Givhero. Activate both Allow Notifications and Priority Display.
  4. Open Givhero. Tap the square button (App Overview) on the navigation bar. Pull down on the app to lock it in place.
Samsung S8
  1. Go to Settings -> Apps.
  2. Tap on the three dots in the top-right corner of the screen.
  3. Choose Special Access -> Optimize Battery Usage.
  4. Select All Apps from the dropdown menu. Turn off Givhero.
Samsung Other Models

Go to Settings -> Battery -> App Optimization -> Givhero. Turn off Optimization.

Vivo
  1. Open i Manager. Tap App Manager and then Auto Start Manager. Enable Givhero.
  2. Open i Manager. Tap App Manager, and choose Uninstallation/Installed App -> Givhero. Enable Show Notification.
  3. Go to Phone Settings -> Status Bar & Notification -> Givhero, and enable Allow Notification.
  4. Open Givhero. Swipe down from the top of the screen to see the recent apps. Long press on Givhero, and tap Add to Whitelist.
Xiaomi
  1. Go to Settings -> Manage Apps -> Battery Usage -> Givhero, and select No Restrictions.
  2. Go to Settings -> Permissions -> Autostart -> Givhero. Toggle the switch to the on position.
  3. Go to Settings -> App Notifications -> Givhero. Toggle the switch to turn on Priority.
  4. Open Givhero. Tap the square button (App Overview) on the navigation bar, and then tap Givhero. Pull down on it to lock it.
No, not at all. We integrate with number of devices. You need to set device with Givhero only once and all the data is synced in near real-time with Givhero.

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No. Once the goal is processed and amount is pledged for that day/week, we do not process it again until next day/week as per the goal setting.
Givhero integrates with your iPhone and Android phone. It integrates with health devices like OneTouch blood sugar monitor (Apple Health), Omron blood pressure monitor (Apple Health) and number of fitness and sleep trackers including Fitbit, Garmin, Misfit, Nokia (earlier Withings) and Jawbone. It can also capture data from MapMyRun, Runkeeper, myfitnesspal and anything else that can connect to Apple Health and Google Fit.
We try to sync every 5 minutes. But depending on the connectivity, it may take up to 15 minutes to see your data. We recommend syncing your device often with device provider’s app so that Givhero will get your data as soon as possible.
You can send us the information about your charity using either Feedback form in Givhero app or by visiting our Contact Us page. You can also send us email at partner@givhero.com. We will try to get them on-board.
No. To save transaction processing cost and make sure most dollar go to your cause, we process your card once your combined pledges across all of your goals reaches a predefined amount, usually $10, for that organization.
We know you are doing great by supporting your cause and want to make sure you never give more than you intend to. You can set your Account Limits under Profile and set your Daily, Weekly, Monthly and Yearly limits. We always honor these limits and no matter how many goals you reach, we will never process more than what you have set.
Every device has different way to tag walking and running and some of them also does it automatically for you. We trust your devices to give us the proper data.
Many device providers display data differently based on whether you have iPhone or Android and which version of their app you are using. Some also run device specific minor adjustments right inside the app. Some of this data is only app specific and not sent to their server and thus not provided to Givhero. For most part we receive all the raw data provided to us and we use that without any changes.
By default, every goal and profile is private. If the profile is public, your name, money you raised, your city and state and profile pic can be shown on leaderboard and website. You can opt to make each goal public individually. If the goal is public, others can see the goal and sponsor it directly. No health data is shared any where publicly, ever. Some of the activity data like steps, running, marathon, weight loss etc can be shown to public if the goal is public.

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No. Sponsors do not need app. You can either create account on website or sponsor without creating account too. App users have ability to invite sponsors right inside the app by sending email to their phone contacts, gmail contacts or post it to Facebook and Twitter (if goal is public).

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